Who We Are
This Privacy Policy applies to Priority Cool Solutions LLC, a licensed HVAC company serving Tampa Bay and a 50-mile radius, located in Tampa, FL 33634.
This policy describes how we collect, use, and protect your personal information when you interact with us through our website (prioritycoolsolutions.com), by phone, SMS, or in person.
Information We Collect
We may collect the following personal information:
Service details: HVAC system type, service history, appointment dates
Communication data: SMS messages, call records, emails, support inquiries
SMS consent: Opt-in date, method, status, and opt-out history
Website data: IP address, browser type, pages visited, cookies
Payment info: Billing address (payments processed by secure third-party processors)
How We Use Your Information
We use your information to:
We only use your information for the purposes stated in this policy or as permitted by applicable law.
SMS Messaging & Opt-In Data
When you opt into our SMS program, we collect your mobile phone number and consent status (opt-in date, method, and opt-out history).
We may share your SMS data only with vendors that directly assist in delivering our messages (SMS platform providers, phone carriers). These parties are contractually prohibited from using your data for any other purpose.
For details on our SMS program, see our SMS Terms & Conditions.
How We Share Your Information
We do not sell or rent your personal information. We may share it only in these limited cases:
Service providers: Vendors who help us operate our business (scheduling software, payment processors, SMS platforms, website hosting). They only use your data to perform services on our behalf.
Legal requirements: When required by law, court order, or to protect the safety and rights of our customers or business.
Business transfers: In the event of a merger or sale of assets, with prior notice to you.
Cookies & Website Tracking
Our website may use cookies to improve your experience, analyze traffic, and support marketing. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Data Security
We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure. Please contact us immediately if you believe your information has been compromised.
Data Retention
We retain personal information as long as necessary to fulfill the purposes in this policy and comply with legal obligations. SMS opt-in and opt-out records are retained for a minimum of 4 years per carrier and regulatory requirements. Service records are kept for a minimum of 5 years.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time. To unsubscribe from SMS, reply STOP to any of our messages. To exercise any other rights, contact us below and we will respond within 30 days.
Contact Us
For questions or requests related to this Privacy Policy:
Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be reflected by an updated effective date at the top of this page.
We encourage you to review this page periodically to stay informed of any updates. It is your responsibility to check for changes. Continued use of our services or SMS program after any update constitutes your acceptance of the revised policy.